Refund Policy

At Wow Family, we value your trust and want you to shop with confidence. If something goes wrong with your order, we are here to make it right.

1. Refund Eligibility

Refund requests must be made within 7 days of receiving your order.

Items must be unused, undamaged, and in their original packaging.

Certain items (such as perishable goods, personal care products, or customized orders) are non-refundable for hygiene and safety reasons.

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refund Timeframe

Approved refunds will be processed within 5-7 business days to your original payment method.

In case of Cash on Delivery orders, refunds will be sent via bank transfer or store credit.

4. Shipping Costs

Shipping fees are non-refundable unless the product was defective or damaged upon arrival.

Wow Family – We Stand Behind Every Product We Sell.