Return Policy

At Wow Family, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order.

Items must be unused, in their original packaging, and in the same condition you received them.

Certain products (e.g., perishable goods, personal care items) are non-returnable for hygiene reasons.

2. Return Process

Our team will guide you through the return process and provide the return address.

3. Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within 5-7 business days through your original payment method.

4. Exchange Policy

We offer exchanges for defective or damaged items at no extra cost.

Exchanges for other reasons (e.g., size or color change) may require additional shipping charges.

5. Non-Returnable Items

Sale items, gift cards, and customized products cannot be returned.

Wow Family – Because Your Trust Matters Most.